Privacy Policy

1. Introduction

EPIQ Logistics LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services or visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

We collect information that you provide directly to us, including personal information such as your name, email address, phone number, delivery address, and payment information. We also automatically collect certain information when you use our services, including IP address, browser type, operating system, and usage data.

Additionally, we may collect location data to facilitate accurate deliveries, and we may use cookies and similar tracking technologies to enhance your experience and analyze service usage patterns.

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our delivery services, process your transactions, communicate with you about your deliveries, respond to your inquiries, and send you updates and promotional materials. We also use your information to monitor and analyze usage patterns, detect and prevent fraud, and ensure the security of our services.

Your data helps us optimize delivery routes, improve customer service, and develop new features. We may also use aggregated, non-personally identifiable information for research and analytics purposes.

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with service providers who assist us in operating our business, such as payment processors, data analytics providers, and cloud storage services. These third parties are bound by confidentiality agreements and are only permitted to use your information for specified purposes.

We may also disclose your information if required by law, to protect our rights or property, to prevent fraud or illegal activities, or with your explicit consent. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Mobile Opt-In and SMS Communications

When you opt in to receive SMS or mobile communications from EPIQ Logistics LLC, your mobile opt-in information and consent will not be shared with, sold to, or transferred to any third-party companies or affiliates for their marketing or promotional purposes. Your mobile number and opt-in status are collected solely for the purpose of sending you communications directly from EPIQ Logistics LLC, including delivery updates, service notifications, and related correspondence.

You may opt out of mobile communications at any time by replying STOP to any message you receive from us. Standard message and data rates may apply. For assistance, reply HELP or contact us directly through our contact page.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Please notify us immediately of any unauthorized access or use of your account.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data, the right to restrict or object to processing, and the right to data portability. You may also have the right to withdraw consent where we rely on consent to process your information.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to provide personalized content and advertisements. You can control cookies through your browser settings and opt out of certain tracking. However, disabling cookies may limit your ability to use certain features of our services.

9. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by EPIQ Logistics LLC.

10. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the 'Last Updated' date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our contact page or reach out directly via email or phone. We are committed to addressing your privacy concerns and will respond to your inquiries in a timely manner.